Mtown88 Privacy Policy – How We Protect Your Information
User privacy is a top priority at mtown88. This policy clearly explains what information we collect, how it is used, and the steps we take to protect it.
Last updated: 2026. This policy applies to all mtown88 platform users in Malaysia.
1. Information We Collect
When you register or use the mtown88 platform, we may collect various types of information depending on how you interact with it. This information falls into several main categories:
- Account information: Your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and manage your account.
- Payment information: Details related to financial transactions in MYR (RM), including your chosen payment method such as DuitNow or bank transfer. Full account numbers are not stored directly by mtown88 — they are handled by licensed third-party payment processors.
- Device and browser information: Device type, operating system, browser type, IP address, language settings, and time zone. This information helps us ensure the platform runs properly on your device.
- Usage data: Pages visited, access times, clicks, betting activity, and interactions with platform features. This data is used to improve the overall user experience.
- Cookies and tracking technologies: Small cookie files stored in your browser to remember your preferences and login session. Further details are explained in the cookies section below.
2. How We Use Your Information
All information collected by mtown88 is used for legitimate purposes directly related to the provision of platform services. We do not use your data for any other purpose without prior notice. The primary purposes for which your information is used are as follows:
- Verifying user identity and managing accounts securely.
- Processing deposits, withdrawals, and transactions in MYR (RM).
- Providing customer support and responding to enquiries effectively.
- Detecting and preventing fraud, money laundering, and activities that violate the platform's terms.
- Improving platform design, features, and performance based on real usage patterns.
- Sending important account-related communications, such as transaction confirmations and security notices.
- Complying with applicable laws and regulations in Malaysia.
Mtown88 will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Session Tracking
The mtown88 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored in your browser when you visit our platform.
We use several types of cookies:
- Session cookies: Used to maintain your login status during a browsing session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings, display preferences, and platform options so you do not have to reconfigure them on every visit.
- Analytics cookies: Helps us understand how users interact with the platform — which pages are visited most and where users drop off. This data is collected in aggregate and cannot directly identify any individual.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect your ability to log in or use certain features on the mtown88 platform.
4. Data Storage, Security, and Information Sharing
Data Storage and Retention Period
Your personal data is stored on servers protected by strict access controls. mtown88 retains account information for as long as your account remains active, and for any additional period required by law or legitimate business needs following account closure. Data that is no longer needed will be securely deleted or anonymised.
Security Measures
All data transmitted between your device and the mtown88 platform is encrypted using SSL protocols. Our systems are designed to detect and automatically block unauthorised access attempts. Passwords are stored in hashed form and cannot be read by our staff.
Third-Party Sharing
Mtown88 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, we may share necessary data with licensed payment processors, technical service providers, or legal authorities when required under Malaysian law. Any third parties involved are bound by strict data protection agreements.
5. User Rights and Policy Changes
Right of Access and Correction
As an mtown88 platform user, you have the right to access the personal information we hold about you. You may request a copy of that data or submit corrections to any inaccurate information via your account settings or by contacting our customer support team.
Right to Erasure
You may request the deletion of your account and personal data, subject to applicable legal retention requirements. Deletion requests will be processed within a reasonable timeframe. Please note that financial transaction records may need to be retained for periods stipulated under Malaysian financial law.
Changes to This Privacy Policy
Mtown88 reserves the right to update this Privacy Policy at any time to reflect changes in data practices or legal requirements. Users will be notified of significant changes via notices on the platform. Continued use of the platform after any policy update constitutes acceptance of the latest version.
Contact Us
If you have any questions about this Privacy Policy, how your data is managed, or wish to submit a data rights request, please contact the mtown88 support team through the available channels on the platform. You may also refer to the FAQ for answers to the most frequently asked questions about privacy and account security.
Other Questions About Your Privacy or Account?
Check the FAQ section for more information, or log in to manage your own account privacy settings.